📋 Rental Agreement Overview
By renting gaming consoles from Game Crate, you agree to the following terms and conditions. This agreement protects both you and Game Crate, ensuring a smooth rental experience for everyone.
📅 Return Requirements
Due Date Compliance
- Return Date: All consoles must be returned by 11:59 PM on the agreed return date
- Grace Period: 24-hour grace period provided for unexpected delays
- Return Condition: Console and all accessories must be returned in original condition
- Packaging: Use original packaging materials provided
💰 Late Fees & Charges
🎮 Nintendo Switch
$15/day
After 24-hour grace period
🎮 PlayStation 5 / Xbox
$20/day
After 24-hour grace period
Late Fee Policy
- Day 1: 24-hour grace period (no charges)
- Day 2+: Daily late fees begin automatically
- Payment: Fees charged to card on file
- Notification: Email and SMS reminders sent
🔄 Replacement & Conversion Policy
⚠️ 14-Day Conversion Rule
After 14 days overdue, the rental automatically converts to a sale.
- Replacement Fee: Current market value minus rental fees paid
- Automatic Charge: Applied to card on file
- Ownership Transfer: Console becomes customer property
- No Refunds: Conversion fees are non-refundable
Market Value Examples (Subject to Change)
PlayStation 5
~$500
Xbox Series X
~$500
Xbox Series S
~$300
Nintendo Switch
~$300
🔒 Security Deposits
Nintendo Switch
$60 - $80
Refundable upon return
PlayStation 5 / Xbox
$100 - $120
Refundable upon return
Deposit Policy
- Refund Timeline: 3-5 business days after return inspection
- Damage Deductions: Repair costs deducted from deposit
- Missing Items: Replacement costs deducted from deposit
- Excess Charges: Additional charges may apply if damage exceeds deposit
🛠️ Damage & Missing Accessory Charges
Common Damage Fees
Controller replacement
$60 - $80
HDMI cable replacement
$15
Power cable replacement
$20
Console deep cleaning
$25
Console repair (minor)
$50 - $100
Console replacement
Market value
🆔 Customer Verification Requirements
Required for All First-Time Customers
- Government ID: Valid driver's license or state ID
- Identity Verification: Stripe Identity verification process
- Address Verification: Billing address must match delivery location
- Credit Card Authorization: Valid payment method for deposits and fees
- Adult Signature: Required at delivery (18+ years old)
💳 Payment Authorization
⚠️ Important: Automatic Charge Authorization
By completing your rental, you authorize Game Crate to charge your payment method for:
- Rental fees and security deposits
- Late fees ($15-20/day after grace period)
- Damage and missing accessory charges
- Replacement fees (market value after 14 days)
- Any additional costs related to your rental
✅ Agreement Acknowledgment
By proceeding with your rental, you acknowledge that you have read, understood, and agree to all terms outlined in this rental agreement.
This agreement is legally binding and governs your rental relationship with Game Crate.